Warranty & After-Sales Policy
At Ronivans, we stand behind every product that leaves our factory. This page outlines exactly what our warranty covers, how to report an issue, and what to expect from our after-sales team.
Warranty Coverage
- Structural defects — warping, bowing, twisting
- Surface defects — finish peeling, delamination, coating failure
- Hardware failure — hinge, lock, handle malfunction
- Dimensional inaccuracies — outside specs by more than ±2mm
What's Not Covered
- Damage from improper installation, misuse, or modification
- Natural wood characteristics (minor color variation, grain differences)
- Normal wear and tear
- Damage from excessive moisture, direct sunlight, extreme temperatures
- Products in environments outside 35-65% RH
How to Report
- Contact us within 7 days — email with order number
- Provide photos + description — clear images, affected quantity
- We respond within 24 hours — assessment + proposed solution
- Resolution: free replacement, credit, or reshipping
Warranty Coverage
Across 300+ containers shipped last year to 30+ countries, our after-sales complaint rate is below 1%. Average resolution time: 72 hours. Have a question? Reach out anytime.